Where does your Professional go when the deal hits a snag? You Deserve to Know!

In today’s market even the cleanest deal will have some hurdle or obstacle that will have to be explained. The question is when the going gets tough who is there to answer the questions and help you through the hurdle. Is it the Realtor? Is it the Loan Officer? Is it Both? Neither? Who is there by your side as a buyer and/or a seller when the road is bumpy?

I mention this because it gets to me a little bit. I think that as an industry we have to rally together to deliver the news. All too often professionals go into hibernation when the deal hits a bump. They do not answer their phone or they wait until they have it solved and call as if they did not ignore the previous 100 calls. Let’s look at this from a different angle for one minute:

I am a doctor and I just looked at X-rays for my client. I have found a mass that I have not quite determined what or how I will take care of it. I have a few ideas based on my expertise but want to do further research before providing the solution. In this case do I:

1. Inform the patient of my findings and let them know what I think may be the solutions
2. Send the patient home without any knowledge of the findings hoping that I will have the solution in a few days
3. Ignore all the inquiries I am getting from the curious nurse, patient, family members, etc.
   

I think that we all know the answer to this. It is our duty as a professional to let others know. If we do not have the answer and we have to consult other “doctors” as sometimes is the case we should let the parties know this. “Uncertainty” is one thing that every human I have ever met is inclined to dislike. We like to know what is going on and what we have to do to help the situation. Sometimes that will be nothing but knowing that we can do nothing but wait is better than not knowing what is going on at all.

I will be the first to admit that when I was first in the industry I did not like making the bad call. I still don’t but the difference between now and then is “I have been on both sides of the fence.” Solutions are derived from brainstorm and I still believe in the old saying “Two heads are better than one.”

Please feel free to let me know if you agree or disagree with this?